Remember when finding something online meant typing a question into Google and scrolling through ten blue links?
That world is disappearing faster than most businesses realize.
Today, when someone asks ChatGPT "What's the best accounting firm near me?" or tells Meta AI "I need a good plumber," they don't get a list of websites to click through. They get a direct answer. A recommendation. Sometimes just one business name.
This isn't some future prediction. It's happening right now, in winter 2026.
The shift is simple but massive. Instead of researching, people are asking.
Instead of "plumbing services Denver" typed into a search box, it's "My kitchen sink won't drain and there's water everywhere. Who should I call?" spoken to an AI assistant.
Instead of clicking through five different restaurant websites, it's "What's a good Italian place that takes reservations tonight?"
The AI gives an answer. Often just one. Sometimes two or three options with specific reasons why.
No blue links. No "see more results." Just a recommendation.
If you're running a local business, service company, or online store, this changes everything about how customers find you.
When AI becomes the middleman between your customers and your business, being visible isn't enough anymore. You need to be recommended.
Think about it this way: Google showed people websites. AI recommends specific businesses.
Google said "here are your options." AI says "this is what you should choose."
That's a completely different game.
The businesses that show up in AI recommendations aren't necessarily the biggest or the ones with the most Google ads running.
They're the ones AI can actually read and understand. The ones with content that answers real questions. The ones mentioned in local news articles, industry publications, and customer reviews that AI treats as credible sources.
When ChatGPT recommends a specific dental practice, it's because that practice has information online that AI can process and trust. Not just a basic website, but content that demonstrates expertise and local relevance.
When Perplexity suggests a particular marketing consultant, it's because that consultant has built a trail of credible mentions and detailed service information that AI can evaluate.
AI doesn't randomly pick businesses to recommend. It follows patterns you can actually work with.
First, it needs to understand what you do. Not just your business category, but specifically how you help people. Generic "we provide excellent service" language doesn't tell AI anything useful. Detailed explanations of your process, your specialties, and the problems you solve do.
Second, it looks for proof that you matter. Local news mentions, industry publications, detailed customer reviews, and other credible sources that reference your business. AI treats these as signals that you're established and trustworthy.
Third, it wants current information. Your 2023 content might still rank on Google, but AI pays attention to timestamps. Recent blog posts, fresh reviews, and updated service information carry more weight.
The good news is that this isn't a black box you can't influence.
You can write content that AI actually understands. Instead of generic service pages, create detailed explanations of how you work and what makes you different.
You can build relationships that lead to credible mentions. Local newspapers, industry associations, and business partnerships create the kind of references AI trusts.
You can keep your information fresh. Regular updates to your website, consistent review generation, and ongoing content creation all signal to AI that you're actively engaged with customers.
Most businesses are still optimizing for the old world of blue links and search rankings.
They're focused on getting to the top of Google search results. Meanwhile, their potential customers are asking ChatGPT for recommendations and getting completely different answers.
This creates a massive opportunity for businesses that understand the shift and act on it now.
When you build a presence that AI can read, understand, and trust, you're not just competing with local businesses who are doing the same thing. You're competing with local businesses who are still pretending it's 2019.
AI recommendations are getting more sophisticated every month.
They're becoming more personalized, more location-aware, and better at matching businesses to specific customer needs.
The businesses that position themselves for this shift now will be the ones AI automatically recommends as the technology gets smarter.
The businesses that wait will find themselves invisible in a world where being invisible means customers never know you exist.
The ten blue links aren't coming back. The question is whether your business will be part of what comes next.
Ai Is How People Find Businesses Now. We Make Sure They Find You.
Modern Humans helps local businesses get discovered by AI assistants like ChatGPT, Google AI, and Perplexity.
Franklin, Tennessee
View full profile